FAQs
What is Holistic Home Care known for?
Holistic Home Care Agency has a reputation for excellent customer service and a willingness to go the extra mile to meet and exceed our clients’ expectations.
Where are you located and what areas do you service?
Our administrative office is located in Stockton, California. Our service area covers San Joaquin County in California, and Bernalillo County in New Mexico.
Who can benefit from having a non-medical caregiver?
Anyone who needs non-medical home care assistance on a regular or occasional basis can benefit greatly from Holistic Home Care Services. Below is a list of common conditions clients may have that require them to receive non-medical help in the home or in our facilities:
- Physical disabilities, either temporary or permanent
- Developmental disabilities
- Alzheimer’s care
- Dementia care
- Memory impairment, and/or cognitive impairments
- Stroke care
- Cancer care
- Elder care for those needing assistance with regular activities
- Hospice care
- A need for respite care
- Medical illness recovery
- Surgical recovery
- Parkinson’s disease
- Chronic conditions (such as heart disease, vascular disease, COPD, diabetes, kidney failure, the effects of strokes and many other
- Elder care for frail seniors who are at risk of falls and other causes of injury
- Senior care for isolated seniors
- Family members needing assistance with daily responsibilities
How do you screen caregivers?
Your security and peace of mind are of the utmost importance to us. Our screening process includes running professional criminal background checks and social security verification on caregivers. We verify previous employment and experience, check work references and when applicable, verify CNA or HHA licenses are valid and current.
How quickly can I start service?
Services can start within hours upon approval of service.
What is the first step to starting services?
You can inquire through our website on the “contact us” page, or simply give us a call at 209-663-6200 and we will begin the discussion on how best we can serve you.
What if I only need service for an hour or two?
We have a minimum of 4 hours requirement, but Holistic can discuss optional plans.
What if I need help on a weekend or evening - are you available to assist me in a timely manner?
Holistic is available 24-hours a day, 7-days a week. During business hours, you can reach us by phone or online and our team member will respond back, usually within an hour. Outside of normal business hours, someone will respond to your message normally within 1 to 3 hours.
What type of service can the caregivers provide?
Our (non-medical) direct service providers provide a wide range of services, and posses skills, talents and comprehensive caregiving experience. They are not nurses and do not perform medical services. These services include:
–Personal Care Services and Activities of Daily Living:
- Bathing, Dressing, Toileting, Hygiene, Incontinence Care, Transferring, Ambulatory Assistance, Wheelchairs/Walkers Assistance, Exercise Assistance, Supervision, Respite Care, Morning and Bedtime Assistance, Communication with Family Members, Medication Reminders, Feeding, Meal Preparation, Grocery Shopping & Errands, Prescription Pick Up, Escort to Appointments, Activity Planning, Reading Assistance, Conversation and Stimulation, Light Housekeeping.
